EN Archives - Page 9 of 15

How to create a basic WhatsApp Chatbot

July 7, 2021November 18, 2020 by Joren Wouters

WhatsApp is one of the most used messaging channels in the world and WhatsApp chatbot is the new revolution around the corner. In fact, WhatsApp has over 2 billion users around the globe. But did you also know that you can automatically chat with your customers via WhatsApp? That you can have one-on-one conversations with your customers, at scale? If you didn’t, it is possible. And in this article, I will explain what WhatsApp chatbots are, why you need to …

4 Effective Way To Deal With Your Chatbot Privacy And Data Safeness

April 29, 2021October 4, 2020 by Gianandrea Terzi

When dealing with sensitive conversations we all know how important is to protect your users privacy and keep their information safe. And that’s why we wrote this article, to speak about chatbot privacy policy. Chatbots are becoming ubiquitous and people are getting more and more used to trust them with private information, personal preferences and sometimes even account passwords and data. Users may (and will!) share sensitive data during their conversations. How you handle this data and manage your trust …

How To Increase Your Chatbot Conversion Rate

April 10, 2021July 22, 2020 by Gianandrea Terzi

If your chatbot target is to create potential leads or groups of people interested in one or more products you are well aware of how lost conversations represent a good percentage of your contacts. This article was written for this reason. To explain how to increase your chatbot conversion rate. A lost conversation is when a user leaves before signing up for your service or completing the questions you’ve prepared. How can we get back to the user sometimes later …

BUILD a customer support chatbot to manage a distributed support team

July 7, 2021July 7, 2020 by Joren Wouters

Customer service is important for every company and a customer support chatbot is the ideal tool for effectively manage it. In fact, it turns out that 90% of Americans use customer service as a factor to decide whether they should do business with you. But especially in these COVID work-at-home times, it becomes harder to manage a customer service team. So, that’s why I will show you how can use a Xenioo chatbot to manage a distributed support team. Inviting …

How To Connect Your CRM To A Microsoft Teams Chatbot

April 22, 2021June 1, 2020 by Gianandrea Terzi

Having to manage a support team and a huge number of customers is a task already daunting by itself. On top of that, add the need to keep track of who did what and when and you will be quickly facing a continuous jump from one tool to another that can easily slow all your process to a crawl. That’s why we are talking your about Microsoft Teams Chatbot. Because your customers and contacts are in one spot. Your tickets …

How to Create Your First WhatsApp Bot without Code?

July 8, 2021May 25, 2020 by Gianandrea Terzi

Ever since the WhatsApp Business API was launched, businesses compete to create a WhatsApp package to improve their customer satisfaction. You can achieve this easily, cost-effectively without any coding thanks to the Xenioo no-code platform. This article guides you step-by-step through the process of creating a WhatsApp Bot! What is a WhatsApp Bot? A WhatsApp Bot is an interactive conversation application with the WhatsApp Business API message application. WhatsApp bot can be based on rules which are more realistic and …