July 2020 - Xenioo

How To Increase Your Chatbot Conversion Rate

April 10, 2021July 22, 2020 by Gianandrea Terzi

If your chatbot target is to create potential leads or groups of people interested in one or more products you are well aware of how lost conversations represent a good percentage of your contacts. This article was written for this reason. To explain how to increase your chatbot conversion rate. A lost conversation is when a user leaves before signing up for your service or completing the questions you’ve prepared. How can we get back to the user sometimes later …

BUILD a customer support chatbot to manage a distributed support team

July 7, 2021July 7, 2020 by Joren Wouters

Customer service is important for every company and a customer support chatbot is the ideal tool for effectively manage it. In fact, it turns out that 90% of Americans use customer service as a factor to decide whether they should do business with you. But especially in these COVID work-at-home times, it becomes harder to manage a customer service team. So, that’s why I will show you how can use a Xenioo chatbot to manage a distributed support team. Inviting …