This article will understand how a chatbot restaurant reservation can make life easier for restaurateurs and make the relationship with customers more agile and efficient. But first, what is a chatbot? And why is so important?
Chatbots are becoming increasingly common and with good reason. They have proven to be a valuable asset to today’s successful businesses. Various companies are using chatbots as they become more popular, as they have greater, less invasive options for consumer interaction, especially for hyper-connected millennials.
Great businesses can be supported by advanced AI, and together they can achieve much greater heights. This holds true for chatbots in all markets, but today we’ll focus on one in particular.
How a Chatbot Works?
It’s a clear definition: it’s an automatic messaging system that responds to customers in real-time using artificial intelligence. Chatbots, also known as digital assistants, is software that is programmed to execute specific tasks entirely independently of human control, administration, or authority. When used in chat apps like Facebook Messenger or WhatsApp, these bots are incredibly helpful.
You can use Restaurant chatbots to make reservations, handle appointments, and solicit input from customers. A well-designed reservation chatbot will assist the customers at any time of day with their bookings. It will boost employee morale while lowering costs associated with manual follow-ups.
Here, a chatbot might be the useful tool you’re looking for. You can achieve this quickly, cost-effectively without any coding, thanks to the Xenioo no-code platform.
Chatbots are currently revolutionizing the catering industry, especially the management of automated reservations. In this day and age, where the world is suffering due to the Covid-19 pandemic, having an automated response to restaurants reduces health risks and adds social rapport.
The Advantages and Best Uses of Chatbots for Restaurant
Chances are, your target demographic is already using this form of messaging feature, and if you don’t have one for your restaurant, you’ll be losing out on a sizable portion of the audience. Furthermore, chatbots have a major effect on the user experience. Up to 70% of millennials claim they have had good interactions with chatbots.
Customers get an instant response from chatbot restaurant reservations. If you need a restaurant chatbot template, Xenioo has a ready-to-use solution for you! With Xenioo, businesses get a ready-to-use tech solution for consumer engagement, complete with an intuitive UI.
What They Should Do to Assist Restaurants?
Chatbots are designed to connect with consumers in a meaningful way and you can find them in any interface (Facebook, Slack, or Telegram, to name a few). Domino’s pizza bot, one of many restaurant chatbot examples, accepts orders directly from Facebook Messenger using a basic emoji.
You can set up a chatbot to display the menu, table availability, and handle reservations, meaning your customers don’t have to call to make a reservation, wait for service, or queue for tables. Restaurants often don’t have a dedicated customer service staff.
Bots can be configured to answer commonly asked questions, make reservations, order food, and process payments, among other things. The bot will handle these functions similarly to a customer service representative, with the exception that it can work continuously during the day.
Best Usage of a Chatbot Restaurant Reservation
1. Take Orders and Manage Reservations
How much time does it take your staff to manage reservations and take orders? It takes a long time to take, sort, and complete an order for many online food ordering apps with which you might have collaborated.
A chatbot restaurant reservation can be installed on your website, smartphone, social media, or even your phone system. And it can connect with your customers and complete these repetitive tasks with 100% accuracy.
Since restaurants are mostly service companies, reducing mistakes helps you prevent losing clients and money and mismanagement problems.
2. Promote Deals and Offers
A restaurant chatbot may access your email list and entice your current customers with new products and promotions. They would generate a lot of repeat business by using social media and even your website.
Chatbots for restaurants can quickly identify frequent customers and bring them back for more business with automatic deals and offers. It can send them via email or SMS notifications, thanks to machine learning.
3. Present Your Menu in A Better Way
Any restaurant with a large menu faces the dilemma of customers overlooking some of the best dishes on the menu. Either train all of your staff to know the menu inside and out and make on-the-spot suggestions.
Or invest in a chatbot that will display the menu in a visually appealing and conversational manner and learn about your customers’ tastes to make stronger recommendations.
4. Food Recommendations
Today’s generation prefers personalization, and they want you to better consider their preferences. Several establishments have received negative Yelp reviews because their employees couldn’t help and point out the vegan options on a menu.
The majority of your employees’ suggestions are focused on what’s trendy in your restaurant, but what a customer likes or dislikes is more important. Which beverage would be a great match for their current order? What kind of side dish should they include with the entree they just ordered?
Either you recruit people who are skilled at making those suggestions and have a clear understanding of the menu, which will certainly be prohibitively costly, or you install a chatbot that will do so indefinitely with no downtime.
5. Answer FAQs
Machine learning technologies are integrated into several restaurant chatbots. This means the chatbot will build its own ‘mind’ and make automatic decisions on the types of answers it sends to users.
Use the chatbot to provide automatic responses to frequently asked questions, such as opening hours, the directions to your restaurant, and making (or canceling) a reservation.
6. Ask for customer feedback
It’s no secret that collecting consumer feedback is important for restaurants. When it comes to picking a restaurant to frequent, up to 35% of diners claim they are inspired by customer reviews.
Chatbots are the ideal method for gathering this crucial feedbacks on autopilot. Ask consumers to share their feedback with you at the end (like taking their order or serving takeout).
Chatbot Restaurant Reservation: Final Thoughts
Chatbots allow you to integrate all of these systems and create apps that solve real-world problems quickly. While the pandemic is a major health and business concern, implementing these tools efficiently can only help companies manage their customers during these trying times.
There’s no denying that chatbots make running a restaurant a lot simpler. Getting a chatbot available to help diners book a table or ask a question increases the overall customer service, which can persuade them to visit again and again.
For this purpose, many companies employ Xenioo to provide chatbot development services to build sophisticated chatbots like the best restaurant chatbot demo.
Join the Chatbot Restaurant Reservation experience under your organization with Xenioo. Allow us to guide you through and give your organization the best customer service it can provide. Connect with us at Xenioo.com.