The digital revolution has had an influence on every industry. Digital transformation has changed the travel industry and the way travelers view it: low-cost airlines, online booking, online check-in. That’s why we are going to talk about Chatbot For Travel Industry in this article.
The use of an online system has transformed the position of traditional travel agencies. Travelers can now book their own flights and hotels online, compare rates, access price forecasts, read reviews, and much more.
Online travel purchases are the majority of all travel sales, with smartphones accounting for one-quarter of all bookings. Given that society has recently become extremely tech-savvy with online services, this appears to be more than important.
Messaging is an important mobile function. We do a variety of things on our phones while chit-chatting about them. These discussions have now become an essential part of every user experience. And this is where a chatbot for travel agency comes into play, saving you time and delivering a hassle-free service to your prospects, leads, and customers.
You can achieve this quickly, cost-effectively without any coding, thanks to the Xenioo no-code platform.
To adjust as customer expectations grow, travel brands must change their business model, find new sources of revenue, and enhance the quality of their core product. Artificial intelligence is transforming the travel industry by assisting travelers and businesses in simplifying travel arrangements and streamlining procedures. The impact of AI is enormous, and it has the potential to fully transform the company!
A travel chatbot can help users save time, plan their journey, or recommend places to visit, and it’s all available on our favorite chat apps like Facebook Messenger. You can now book and pay for hotels, flights, and even check-in online using a chatbot for travel website and your smartphone.
Seven Use Cases And Benefits Of Using A Chatbot On Your Travel Agency:
When it comes to consumer contact and engagement, all too frequently, systems do not yet fulfill the customer’s needs and do not have enough value – neither for consumers nor for businesses. Consider incorporating a travel agency chatbot into your travel company since it can have the following travel chatbot use cases and benefits:
Chatbot for Travel Industry Helps You Save Time And Reduce The Administrative Workload:
The best travel chatbots can answer commonly asked questions and save customer service representatives time. This will allow them to address more complicated customer issues while focusing on other complex managerial tasks. If your bot is capable of resolving customer issues, it may reduce the administrative workload of your agency. It would also save customers’ time spent contacting service representatives and waiting for the helpline or an email response.
Increase Engagement:
As previously mentioned, travelers are searching numerous travel websites for the best trip. Simultaneously, if your online travel chatbot can provide users with specific deals, your agency will become more important to your clients and your engagement rate will increase.
Reduce Operating Costs:
When a tourist is interested in a specific tour or hotel, he or she is more likely to ask a question to learn more. The bad news is that your customer service staff spends at least two hours a day answering the same questions. The FAQ chatbot will answer simple questions for passengers, reducing both the workload on your staff and customer service costs by up to 30%.
Customer Interaction:
A Chatbot may also solicit input from customers about their travel experiences. When relying on e-mail surveys sent out days after the ride, the feedback is much more immediate. This will provide travel companies with near real-time information about customer satisfaction. And allow them to contact the agency to fix problems before it’s too late.
This type of customer engagement not only demonstrates that a company is concerned with customer loyalty. It also serves as a resource for quality improvement and can generate ideas for new goods, services, and business models.
A Chatbot For Travel Industry Increases Sales:
Travelers want to book a hotel, rent a car, or pay for their fare as soon as possible, and long forms are an awkward and annoying experience. A Messenger travel chatbot, with its integrated payment gateway, could guide your customers through the sales funnel and close a deal with fewer interactions.
To do this, travelers must insert their credit card details into Facebook Messenger. It will be saved for future friction-free payments.
Build A Community:
Aside from business logic such as built-in payment and booking, a chatbot can be a useful tool for creating a community around your travel agency by sharing their travel experience and inspiration. You can accomplish this by collaborating with influencers and travel bloggers, posting their articles or videos on your site, and recommending this content to travelers through a chatbot.
Attract New Customers:
The expense of acquiring new customers is an important metric not just in travel but also in other industries. By initiating a conversation, proactive travel chatbots reduce CAC and attract new customers most effectively. You can program a bot to greet anyone who makes a reservation on your website or leaves a comment on your Facebook page. Furthermore, your chatbot will submit pertinent information based on keywords entered by your customers.
In a nutshell, chatbots will enhance your customers’ booking experiences by providing them with more specific tips, while also improving your company metrics and lowering operational costs.
Expedia.com is one of the best travel chatbot examples that shows how a chatbot travel assistant is used.
Expedia.com is a travel website where you can book airline tickets, hotel reservations, car rentals, cruises, and holiday packages. Expedia users can search for hotels, flights, cruises, and cars, but its Facebook Messenger bot currently only searches for hotels. Users simply need to open Facebook Messenger and provide the bot with some information about their travel plans.
It will display the five most common hotel options in the selected area if it has gathered enough details. By clicking on any of the suggested hotels, the user will be taken to Expedia’s website, where to book directly. The users will receive a message in Messenger with a connection to the itinerary when the booking is complete.
Travel Chatbot Example and Template
If you’re getting curions and would like to touch with your hand a real chatbot for travel business, here’s what Xenioo is offering for free. Enjoy the chat and don’t forget that this chatbot example is available for free in your Xenioo account.
Chatbot For Travel Industry: Final Words
Chatbots and AI adoption are not only changing how consumers interact with retailers. They are also shaping how the world can communicate in the near future. According to a Twilio survey, nine out of ten users want to communicate with brands through messages.
Faced with massive digital disruption and the increasing need to adapt to the digital needs of customers, travel companies must provide excellent customer service, and chatbots can play an important role in this.
Your travel company needs a travel chatbot if you want to stay ahead of rivals, provide customers with a high-quality customer experience, and keep them engaged. With a variety of use cases, you can build a chatbot to meet the needs of any size travel company. It is for this purpose that many companies employ Xenioo to build sophisticated booking chatbot platforms.
Join the chatbot for travel assistant experience under your organization with Xenioo. Allow us to guide you through and give your organization the best customer service it can provide. Connect with us at https://www.xenioo.com.