Managing a Customer Service Chatbot Team to support customers
One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. So in this article we will talk about how to create a customer service chatbot with our platform. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage …
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