Topic: Advanced Topics

Whenever a Xenioo chatbot does not understand what the user is saying it will automatically resort to what we call a “Fallback Interaction“. By default, the Xenioo fallback interaction contains just one single message: If you wish to give your users a better feedback whenever something is not understood, you can start here by changing the text into something better. But even now, if your user is having troubles interacting, earing the very same sentence over and over may become …

Read MoreHow to create a support aware chatbot fallback

When building a web chatbot it may often useful to send additional information to Xenioo based on specific contents of the page. Also, sometimes, you may want to completely change the active flow, depending on the current page or even depending on some page variables. You could, for example, automatically greet the user with the correct name after logon to a private area or display some kind of information coming from your application and available inside the page. Let’s see …

Read MoreHow to use page variables in your Web Chatbot

When building more advanced chatbots it may be often necessary to access remote data using API integrations. In the flow, you can then reference the API data using Xenioo dynamic parsing just like if it was a standard variable. Let’s assume our API call returns a JSON result like the one below into a Xenioo variable named “result”: Using Xenioo dynamic parsing, we can refer to the data inside the JSON directly in any content using a true NOCODE approach. …

Read MoreHow to create a nocode chatbot looping flow